The assumption that we made about Steven being able to operate the Volvo because he had been trained on the Bell can be regarded as a latent cause.
Addressing the latent cause, results in more effective problem solving and sustained solutions.
Imagine losing control of a fully loaded dumper going down a steep slope. This recently happened to Steven, the operator of a Volvo dumper in a quarry. He crashed into a sidewall and the vehicle sustained damage of R1m. Fortunately Steven was unscathed. View the PDF