During this workshop, proven Root
Cause Analysis (RCA) techniques will be applied to practical case studies.
After the course, delegates will be able to:
Apply the techniques learnt to their work situation
Start solving repetitive problems
Achieve substantial performance improvements
Where will the techniques be
Reducing plant and equipment downtime and improving
availability and OEE
Investigating incidents and improving safety
Resolving customer complaints and improving customer
Reducing product defects and improving quality
Participants will also apply the
learning to a problem from their own workplace, and will gain a practical
insight into RCA.
They will know how to target their
problem solving actions so that their efforts are more profound and
The course duration is two days.
One day will be spent learning the techniques and applying these to case
Delegates are then given two to
three weeks to apply the techniques to a problem from their workplace, which is
followed by a feedback session on the second day of training.
The Problem Solving Process – the seven steps in the
Initial Evidence Collection and Analysis – how to
begin with the RCA
Defining a Problem - making sure that you have
sufficient information to fully understand and appreciate the situation and not
jump to premature conclusions
Information Sources and Resources –
preparing a plan to gather information and where to find it
Pareto Analysis - your problem solving efforts
should be directed where they will have the most effect. This section helps you
to prioritise projects
The Flow Process Diagram - how to do a graphic presentation of a process or a sequence of events
Control Barrier Analysis - how effective are the
aids we put in place to stop failure from happening
Change Analysis – determining how a failed process
differs from one that hasn’t failed
Five Why Analysis – a cause and effect determination
process which forms the basis of most problem solving techniques
Logic Tree – an extension of the 5-why
process which is useful for more complex problems
Corrective Actions and the PDCA Process – what
actions are required to prevent the problem from recurring and how to get
commitment to these actions?
Communicating your Findings – the written and verbal
communication of the team’s findings to management, colleagues and other
Organising for Root Cause Analysis – How do
we go about making sure that RCA is done throughout the organisation in a
structured, sustained manner? Who decides which problems to solve?
The RCA Team – selecting team members and the
effective operation of a team
+27 82 443 5866 - Harold
+27 82 873 9996 - Carol
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